Our quality commitments

HOMEBOX, leading self storage company in France, founding member of the Chambre Interprofessionnelle du Self-Stockage (French Self-Storage Association), strives on a daily basis to offer the best possible quality of service to its customers.

 

ISO 9001 Certification

Businesses must be able to have complete confidence in the services they choose.

HOMEBOX is the only stakeholder in the sector to be ISO 9001 (2008 version) certified for its service dedicated to businesses.
HOMEBOX guarantees traceability of receipt and the dispatch of goods, which are dealt with whether customers are present or not, and disposes of and sorts waste.

 

Member of the CISS

HOMEBOX is a founding member of the Chambre Interprofessionnelle du Self-Stockage (French Self-Storage Association), an organization that brings together the leading self-storage chains in France and sees that the European Standard for Self-Storage is followed, to ensure that the definition of ethical principles and quality of service for the business is upheld.

 

Our brand strives for customer satisfaction every day through the following commitments:

  • speed of lease formalities
  • good management and correct compliance with reservations
  • friendly and professional teams
  • optimal security
  • transparent billing with no hidden surprises
  • clean centers with relaxation areas

To obtain its objectives and meet its commitments, HOMEBOX:

  • recruits and trains all of its employees in the field of entrepreneurship in order to develop their skills at every opportunity
  • audits its centers each year so that it is always improving its service
  • sets up annual objectives for quality improvement